Frequently Asked Questions

Q. How do I return a product, if I don’t like it?

Ans. Please report the return to us within 24 hours of receiving the product. You may email us or call us and inform us the same.

Q. Can the billing address and shipping address be different?

Ans. Yes, the billing address and shipping address can be different.

Q. Will product that I get in hand, be similar to the product as seen on your website?

Ans. While great effort has been made to accurately reproduce producs in their original grandeur, there might be minor variations in color of the actual product because of the color variations between the actual product and that is displayed on the screen due to digital photography and color settings and capabilities of monitors. We request you to place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the saree received.

Q. Can you explain what is Customs duties and charges on products purchased Online?

Ans. Customs duties and Taxes are absolutely based on their own country customs policy on product purchased, Pothys will not levy on any custom charges/taxes or customer should bare the cost on custom duties and taxes on goods.

Q. I paid cash on delivery, how would I get the refund?

If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

Bank Name
Account Holder Name
Bank Account Number
Branch Address
IFSC Code